Many surveys show that less than one third of outsourcing programmes deliver the benefits their sponsors expected. Although the seeds of success or failure are sown during supplier selection and contract negotiation, they grow fast during transition to the new service and develop once the service is fully in operation.

We pay special attention to the many relationships both at operational and at managerial level that are needed to make an outsource work. We help both parties ensure that the new service starts on the right footing and is capable of sustained high performance throughout the life of the contract.

You can read about how we did this in a major UK bank by following this link:

Outsourcing in a major retail bank